Landlord Fees
Service packages and charges.
Three service levels are available. Set-up fees are charged once per tenancy; management fees are deducted from the monthly rent collected. See Landlord Services for what each package includes.
| Service | Set-up fee | Monthly management |
|---|---|---|
| Fully ManagedTenant find, rent collection, maintenance, inspections and compliance. | £500 | 10% of rent |
| Rent CollectionTenant find plus monthly rent collection and statements. | £500 | 8% of rent |
| Let OnlyTenant find, referencing, agreement and move-in, then handed to you. | First month’s rent | Not applicable |
Optional and additional landlord charges
Charged only when the service is requested or required.
| Item | Fee |
|---|---|
| Inventory & check-in reportIndependent inventory with photographs at the start of the tenancy. | £200 |
| Check-out reportInspection and report at the end of the tenancy. | £150 |
| Energy Performance Certificate (EPC)Arranged on your behalf where no valid certificate exists. | £100 |
| Gas Safety RecordAnnual inspection by a Gas Safe registered engineer. | £200 |
| Electrical Installation Condition Report (EICR)Required at least every five years. | £200 |
| Rent increase (Section 13 notice)Preparing and serving a formal notice of rent increase. | £150 |
| Deposit dispute submissionPreparing and submitting evidence to the deposit scheme adjudicator. | £120 |
| Withdrawal after a tenant is foundWhere the landlord withdraws after referencing has begun. | £350 |
| Vacant property inspectionsPeriodic visits while the property is empty. | £100 |
Where we arrange third-party certificates, the fee shown is the cost of arranging the service. For serving notices or court attendance, please contact us for a quote.
Tenant Payments
What tenants can be asked to pay.
Under the Tenant Fees Act 2019, tenants in England cannot be charged application, referencing, administration or renewal fees. The only permitted payments are listed below.
| Payment | What is permitted |
|---|---|
| Rent | As agreed in the tenancy agreement, usually paid monthly in advance. |
| Holding deposit | Refundable, capped at one week’s rent. See rules below. |
| Tenancy deposit | Refundable, capped at five weeks’ rent where annual rent is under £50,000, or six weeks’ rent where it is £50,000 or more. |
| Late rent (default payment) | Interest at 3% above the Bank of England base rate, charged from the date each payment is 14 days overdue. |
| Lost keys or security devices (default payment) | The reasonable cost of replacement, supported by evidence such as an invoice or receipt. |
| Changes to the tenancy at the tenant’s request | £50, or the reasonable costs incurred if higher, for example adding or changing a tenant. |
| Early termination at the tenant’s request | The landlord’s reasonable costs, which may include rent until a replacement tenant is found and the associated re-letting costs. |
| Utilities and services | Council tax, utility bills, TV licence and communication services where the tenancy agreement makes the tenant responsible. |
Holding deposit rules
1 week’s rent
Maximum amount
Calculated as annual rent divided by 52. Only one holding deposit may be taken for a property at any time.
15 days
Deadline for agreement
The tenancy should be agreed within 15 calendar days of the deposit being paid, unless a different date is agreed with you in writing.
7 days
Refund or retention
Refunded within 7 days if the landlord withdraws or the deadline passes, or credited to your rent or deposit. It may be retained if you withdraw, fail a Right to Rent check or give false or misleading information, with the reason confirmed in writing.
Tenancy deposit protection
Where deposits are held
Tenancy deposits are protected with a government-approved scheme within 30 days of receipt, and tenants receive the prescribed information confirming the scheme and how to raise a dispute.
Deposit Protection Service (DPS)
End of tenancy
Following the check-out inspection, any proposed deductions are agreed with the tenant before the balance is released. Unresolved disputes go to the scheme’s free adjudication service.
Your Protection
Client Money Protection and redress.
Client Money Protection
Rent, deposits and other client money held by Alderwood Estate Agents Ltd are covered by a Client Money Protection scheme, as required by law for letting agents in England.
View CMP certificate (PDF)Property Redress Scheme
Alderwood Estate Agents Ltd is a member of the Property Redress Scheme. If you are unhappy with our service and it cannot be resolved through our complaints procedure, you can refer the matter to the scheme free of charge.
propertyredress.co.ukQuestions about our fees?
Talk to the lettings team about the right service for your property, or ask us to explain any charge on this page.